(Senior) Business Operations Manager, Chronic Care Services & Digital Health (m/f/d)

About Redcare Pharmacy: 

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision: "Until every human has their health." If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today. 

About the role: 

Are you ready to take full ownership of a new service offering and drive its commercial and operational success? As a (Senior) Business Operations Manager, Chronic Care Services & Digital Health in our Commercial Team in Cologne, you will be at the forefront of launching and scaling this new service, ensuring its strategic growth and operational excellence. This is a unique opportunity to work cross-functionally, optimize commercial and operational performance, and make data-driven decisions that will shape the future of our offering. 

About your tasks: 

• Commercial Ownership: Drive commercial performance of the service by creating sales strategies, financial forecasts, identifying revenue and cost enhancement opportunities. 

• Operational Excellence:  Design and implement efficient processes and workflows to support the services’ delivery, commercial impact and scalability. 

• Stakeholder Collaboration: Act as the key stakeholder contact for the service, facilitate workshops and meetings to ensure clear communication and alignment between cross-departmental teams like marketing, commercial, pharma, and legal. 

• KPI Management: Monitor and improve key performance indicators (KPIs) and use data insights to make strategic improvements & decisions. 

• Risk and Compliance Management:  Ensure compliance by proactively addressing challenges and ensuring adherence to legal, regulatory and organizational standards. 

About you: 

• You have at least 3 years of experience in business operations and commercial management, ideally in fast-paced environments such as startups, and consultancies. 

• Experience in the German healthcare system, chronic care or digital health market is a plus. 

• You have a background in launching and scaling new services or products. 

• You are fluent in both German and English and comfortable using them as your primary working language. 

• You have an entrepreneurial mindset, strong stakeholder management, and exceptional communication and project management skills for effective cross-functional and senior leadership collaboration. 

• Strong analytical and problem-solving abilities, with a data-driven mindset and a data-driven approach to decision-making. 

• Proficiency in Excel and PowerPoint to drive data insights and present strategies effectively. 

• You demonstrate a high level of commitment, responsibility, teamwork, and initiative. 

Your benefits: 

• Welcome days – We want you to feel at home with us from day one with our comprehensive onboarding program. 

• Sports membership – Stay healthy with a membership package at Urban Sports Club. 

• Mental health support – Access free and anonymous professional psychological support from Likeminded. 

• Work-from-home flexibility – If your role allows work from anywhere in the EU for up to 20 days a year. 

• Personal development – We support your professional growth with internal and external training opportunities. 

Join us and help shape the future of Redcare Pharmacy. Apply now and start your #Redcareer! 🚀