IT Service Engineer (m/f/d)

About Redcare Pharmacy:
As Europe’s No. 1 e-pharmacy, Redcare Pharmacy is powered by dedicated teams and cutting-edge innovation. We strive to create a collaborative and supportive work environment where every employee feels valued and inspired to contribute to our vision: “Until every human has their health.” If you’re seeking a career with purpose and one that aligns with your values, join us and start your #Redcareer today.

About the role:
This is an exciting opportunity to join a central IT team that supports Redcare Pharmacy’s brand-new Pilsen facility and contributes to top-notch IT services across our European locations. As an IT Service Engineer (m/f/d), you’ll play a pivotal part in providing user-focused IT support while enjoying a dynamic and growth-driven environment. You’ll work on innovative projects and ensure the seamless operation of systems, helping your team deliver best-in-class IT services for 2,500+ employees.

About your tasks:

• Be the go-to person for analyzing and resolving IT inquiries, handling requests via phone, email, ticket systems, remote maintenance, and on-site support (including on-call services).
• Manage the installation, configuration, and maintenance of hardware and software for our site in Pilsen.
• Oversee client/update management for Windows/macOS, manage mobile devices (Android, iOS), and handle user and authorization management.
• Play an active role in the implementation of new software and hardware solutions, contributing to continuous innovation.

About you:

• You have completed an education in IT, such as IT Specialist for System Integration or similar.
• You bring solid knowledge of Microsoft operating systems and domain administration, macOS, and Microsoft Office.
• Working independently and with a structured, customer-oriented mindset is second nature to you.
• Fluency in Czech and English is required; proficiency in German is a great plus.
• Experience with tools like Microsoft Endpoint Configuration Manager (SCCM) or other OS/software deployment tools is advantageous.
• Familiarity with ticket systems (Jira, ServiceNow) and tools like Confluence is beneficial, especially if you enjoy documenting processes proactively.
• Knowledge of ERP systems like MS Dynamics AX will set you apart.

About your benefits:
In order to provide you with the best possible support for your individual needs—whether it’s living a healthy life, having enough time for your family, or developing your skills—we offer a wide range of location-specific benefits:

• Personal development: We support and encourage your growth through internal and external training opportunities.
• Mental health support: Access quick, professional help from psychologists via Likeminded—anonymous and free of charge.
• Cafeteria with 1.200 points monthly that can be exchange for education, health and wellbeing producs and services or pension and life insurance.
• Refreshment: In addition to a range of beverages, we provide fresh fruit in the office and also meal vouchers worth 120 CZK per day worked, fully paid by the employer.
• Travel Allowance:  we support commuting by CZK 3 per km.
• Vacation days: Enjoy 25 days of paid vacation annually and 3 sick days.
• Work-life balance: Flexible arrangements, possibility of home office.
• Team events: We foster team spirit through creative events and celebrations of our successes at regular parties.