Customer Success Manager, Marketplace Italy (m/f/d)

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.

About the role:

Be in the center of it, not just part of it! As Customer Success Manager, Marketplace Italy(m/f/d), you will lead our sellers to success and play a key role in the establishment, development and growth of our company.

About your tasks:

• You are part of the central platform team and significantly drive the marketplace activities within Shop Apotheke Europe in the Italian market.
• You are constantly in touch with your partners and develop strategies to support and optimize their performance.
• You are the first point of contact for your partners in case of questions
• You create regular analyses based on all relevant KPIs to ensure that targets are achieved
• You monitor and continuously improve partner satisfaction and the customer experience
• You have a good sense for new market developments and point out possible market opportunities to the partner

About you:

• You have a successfully completed degree in economics, marketing or e-commerce and / or a comparable professional qualification
• You have experience in the marketplace or e-commerce sector
• You have strategic thinking skills and ideally experience in the health sector
• You have very good time management skills
• You enjoy working with data
• You are willing to take on responsibility and are enthusiastic about marketplaces
• You are a good communicator and maintain relationships with internal and external stakeholders
• You have fluent Italian and English communication and negotiation skills
• Good German language skills complement your profile

About your benefits:

In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits: 

• Welcome days: We want you to feel comfortable from day one and welcome you with a specific onboarding program.
• Mental health: Get quick professional help from psychologists from Likeminded if you feel overwhelmed in your personal or professional life. Anonymously and free of charge.
• Smart working: When your job doesn‘t require you to be onsite, we arrange hybrid work schedules with the possibility of working remotely.
• Redcare Events: We can only grow together. We promote team spirit with team and corporate events, regularly celebrating our successes all together.
• Training and personal growth: We encourage continuous learning and growth through internal and external trainings and workshops.
• Employee discount: Of course you will have discounts in our webshop.